Refund Policy

Effective Date: 04/05/2025

1. General Policy

• All lottery ticket sales are final.
• Once a ticket is purchased, it cannot be canceled, refunded, or exchanged.
• This policy applies to digital (online) lottery tickets.
• By purchasing a ticket, you acknowledge and agree to these terms.

2. Exceptions (Possible Refund Scenarios)

Refunds may be considered in the following cases:

• ✅ Technical Errors – Duplicate charge or ticket purchase failure due to a system error (proof required).
• ✅ Undelivered Tickets – Ticket not received due to a company error.
• ✅ Fraudulent Transactions – Unauthorized purchases reported immediately.

Note: Refunds are issued at the company’s discretion and require verification.

3. How to Request a Refund

If you believe you qualify for a refund under the exceptions:

• Contact Support within 24–48 hours at:
  • Email: libra2706962gmail.com
  • Phone: +91 95663 22796
• Provide the following details:
  • Transaction ID
  • Proof of error (e.g., screenshot of duplicate charge or failed ticket delivery)
• We will review your request and respond within 5 business days.

4. Processing Refunds

• If approved, refunds will be issued to the original payment method within 5–10 business days.
• No cash refunds – Only electronic refunds will be processed for security reasons.

5. Unclaimed Prizes & Cancelled Draws

• If a lottery draw is canceled or postponed, refunds will be processed automatically.
• Expired or unclaimed tickets are non-refundable (subject to local regulations).

6. Disputes & Chargebacks

• Unauthorized chargebacks may lead to account suspension or legal action.
• Please contact us first before initiating disputes with your bank or payment provider.

7. Contact Us

• 📧 Email: Helpdesk@digital-bet.com
• 📞 Phone: +91 95663 22796
• 🏢 Mailing Address: M103 Kootpalli Colony, Tiruchengode, Tamil Nadu-637214

Note: This policy complies with Tamil Nadu/India gambling and lottery laws. We reserve the right to update these terms.

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